Customer Service

Customer Service

Paca Payment Delivery Return / exchange inquiry

FAQ

About member information (about changing registered information)

Are there any documents I need to prepare when registering as a member?

Nothing in particular. Please register the information of the person using the service.

Is it possible to change the registered personal information?

After logging in, you can edit from My Page.

What to do if you forget your password?

Click "Click here if you have forgotten your password" on the login screen to proceed to the password reset screen.
Please proceed to the "Password Reset" page.

Please tell me how to cancel my membership.

Please contact us to inform us of your wish to withdraw from membership.

How do you manage personal information?

For more information, click herepagePlease check.

Can I use it without registering as a member?

Basically, membership registration is required.
By registering as a member, we provide members-only functions and information, such as information on the arrival of your favorite brands and information on great sales, so please take advantage of membership registration.


Inquiries regarding products (before purchase/after arrival)

Does the displayed price include tax?

All prices are displayed including tax.

Is the color the same as the image shown?

Although we take great care in taking photos so as not to damage the color of the product itself, the color of the product you receive may differ from the actual product depending on the lighting and the characteristics of the viewing device and monitor. Thank you for your understanding.

Is it new?

All products are reused items, with the exception of some consumables and replacement parts.
Some items are in very good condition and can be considered unused, so please check the rank item listed in the product information.

Is it real?

Our experienced staff inspects each step of the process, from purchasing the product to inspecting it and posting it on our website, so you can buy with confidence.
If you determine that the product is not genuine, please have the certificate ready and contact us using the .
The inquiry form ishere

What is the quality and condition of the product?

Please check the product rank, image, and description listed on the product page.

Are any accessories included?

All items shown in the photo are included. Accessories not shown in the photo or listed in the product description are not included.

Are the items marked "SOLDOUT" sold out?

We are sorry, but this item is sold out.

Inquiries regarding service content

When is the online store closed?

You can check from the corresponding NEWS LIST.

Can I negotiate a discount?

We cannot accept discounts or discounts on products.

Will I get a discount if I buy in bulk?

We apologize, but we do not offer discounts or other services for purchasing multiple items.

I was proceeding with the purchase process, but the item was sold out. Why?

All products in our store are one-of-a-kind items.
Therefore, if the timing of your order overlaps with that of another customer, the sale will be made to the customer who completed the order first.
For the items you have added to your cart, please complete your order as soon as possible.

How secure is my credit card?

Our store uses SSL technology in the shopping cart, purchase procedure screen, My Page, etc., and card numbers and other information are encrypted before being transmitted. Please be assured that our system does not store your credit card information.

How much does shipping cost?

All items will be shipped free of charge.

Can I specify a delivery company?

We are sorry, but we are unable to specify this. All products ordered by customers will be delivered by Yamato Transport.

Can I bundle (combine orders)?

We do not accept bundling (combining orders) after an order has been placed.
Please add all items you wish to ship together to your cart before completing your order.

How can I check the shipping status?

You can check it from [Purchase History] on My Page.

The product has not arrived.

We will check the delivery status immediately, so please contact our store.

Can you handle any accidents during delivery?

As all items are one-of-a-kind, in the unlikely event that the ordered product cannot be delivered due to an accident during product delivery, we will cancel the order (refund).
*If there are other similar products, we will let you know.

Inquiries regarding orders

Can I order by phone?

We apologize, but we are unable to accept orders over the phone. Please register as a member and place your order from the online store.

Can you do gift wrapping?

All of our products are reused items, so we are unable to accommodate requests.

If I place an order, when will I receive the product at the earliest?

Items purchased at the online store will be shipped from Tokyo. Please contact our store for more information as it varies depending on the delivery address, inventory location, payment status, timing of order, etc. If you would like to receive the item as soon as possible, please place your order without specifying the desired delivery date and time.

*Shipping operations are suspended on Saturdays, Sundays, and holidays as the online store is closed. Items will be shipped sequentially from the next business day onwards.

A payment error occurred when placing an order using a credit card.

If a payment error occurs even though the credit card information entered is correct, it is likely that the credit card company has determined that the payment is not possible due to the following reasons.
We apologize for the inconvenience, but please check the following information.

・Because the amount exceeds the available credit card amount.
- Due to restrictions imposed by the credit card company's own security measures.
・The customer's credit card is not compatible with 3D Secure 2.0.
・The credit card company has determined that the card cannot be used (including 3D Secure not set and 3D Secure password entered incorrectly)
・The browser was closed before the order completion screen was displayed.

*"3D Secure 2.0" is a service that prevents unauthorized use by third parties by having customers enter their own "identity authentication password."
To use ``3D Secure 2.0,'' you will need an ``identity authentication password'' that you have registered with your credit card company in advance.
*The "Password for Identity Authentication" is different from the password registered at our store or your credit card PIN.

Our store cannot answer any inquiries regarding the credit card company's own security measures or the password and usage of 3D Secure 2.0.
We apologize for the inconvenience, but please contact your credit card company with the following information.
(The contact information for each credit card company is listed on the back of your credit card.)
・Date and time when the payment error occurred
・Specific situation when the error occurred
・Product you wish to purchase and product price

In the unlikely event that the above does not resolve your issue, please contact us regarding the details below.
・Date and time when the payment error occurred
・Specific situation when the error occurred
・Product number and price you wish to purchase
・Error message content

FAQ

About member information (about changing registered information)

Are there any documents I need to prepare when registering as a member?

Nothing in particular. Please register the information of the person using the service.

Is it possible to change the registered personal information?

After logging in, you can edit from My Page.

What to do if you forget your password?

Click "Click here if you have forgotten your password" on the login screen to proceed to the password reset screen.
Please proceed to the "Password Reset" page.

Please tell me how to cancel my membership.

Please contact us to inform us of your wish to withdraw from membership.

How do you manage personal information?

For more information, click herepagePlease check.

Can I use it without registering as a member?

Basically, membership registration is required.
By registering as a member, we provide members-only functions and information, such as information on the arrival of your favorite brands and information on great sales, so please take advantage of membership registration.


Inquiries regarding products (before purchase/after arrival)

Does the displayed price include tax?

All prices are displayed including tax.

Is the color the same as the image shown?

Although we take great care in taking photos so as not to damage the color of the product itself, the color of the product you receive may differ from the actual product depending on the lighting and the characteristics of the viewing device and monitor. Thank you for your understanding.

Is it new?

All products are reused items, with the exception of some consumables and replacement parts.
Some items are in very good condition and can be considered unused, so please check the rank item listed in the product information.

Is it real?

Our experienced staff inspects each step of the process, from purchasing the product to inspecting it and posting it on our website, so you can buy with confidence.
If you determine that the product is not genuine, please have the certificate ready and contact us using the .
The inquiry form ishere

What is the quality and condition of the product?

Please check the product rank, image, and description listed on the product page.

Are any accessories included?

All items shown in the photo are included. Accessories not shown in the photo or listed in the product description are not included.

Are the items marked "SOLDOUT" sold out?

We are sorry, but this item is sold out.

Inquiries regarding service content

When is the online store closed?

You can check from the corresponding NEWS LIST.

Can I negotiate a discount?

We cannot accept discounts or discounts on products.

Will I get a discount if I buy in bulk?

We apologize, but we do not offer discounts or other services for purchasing multiple items.

I was proceeding with the purchase process, but the item was sold out. Why?

All products in our store are one-of-a-kind items.
Therefore, if the timing of your order overlaps with that of another customer, the sale will be made to the customer who completed the order first.
For the items you have added to your cart, please complete your order as soon as possible.

How secure is my credit card?

Our store uses SSL technology in the shopping cart, purchase procedure screen, My Page, etc., and card numbers and other information are encrypted before being transmitted. Please be assured that our system does not store your credit card information.

How much does shipping cost?

All items will be shipped free of charge.

Can I specify a delivery company?

We are sorry, but we are unable to specify this. All products ordered by customers will be delivered by Yamato Transport.

Can I bundle (combine orders)?

We do not accept bundling (combining orders) after an order has been placed.
Please add all items you wish to ship together to your cart before completing your order.

How can I check the shipping status?

You can check it from [Purchase History] on My Page.

The product has not arrived.

We will check the delivery status immediately, so please contact our store.

Can you handle any accidents during delivery?

As all items are one-of-a-kind, in the unlikely event that the ordered product cannot be delivered due to an accident during product delivery, we will cancel the order (refund).
*If there are other similar products, we will let you know.

Inquiries regarding orders

Can I order by phone?

We apologize, but we are unable to accept orders over the phone. Please register as a member and place your order from the online store.

Can you do gift wrapping?

All of our products are reused items, so we are unable to accommodate requests.

If I place an order, when will I receive the product at the earliest?

Items purchased at the online store will be shipped from Tokyo. Please contact our store for more information as it varies depending on the delivery address, inventory location, payment status, timing of order, etc. If you would like to receive the item as soon as possible, please place your order without specifying the desired delivery date and time.

*Shipping operations are suspended on Saturdays, Sundays, and holidays as the online store is closed. Items will be shipped sequentially from the next business day onwards.

A payment error occurred when placing an order using a credit card.

If a payment error occurs even though the credit card information entered is correct, it is likely that the credit card company has determined that the payment is not possible due to the following reasons.
We apologize for the inconvenience, but please check the following information.

・Because the amount exceeds the available credit card amount.
- Due to restrictions imposed by the credit card company's own security measures.
・The customer's credit card is not compatible with 3D Secure 2.0.
・The credit card company has determined that the card cannot be used (including 3D Secure not set and 3D Secure password entered incorrectly)
・The browser was closed before the order completion screen was displayed.

*"3D Secure 2.0" is a service that prevents unauthorized use by third parties by having customers enter their own "identity authentication password."
To use ``3D Secure 2.0,'' you will need an ``identity authentication password'' that you have registered with your credit card company in advance.
*The "Password for Identity Authentication" is different from the password registered at our store or your credit card PIN.

Our store cannot answer any inquiries regarding the credit card company's own security measures or the password and usage of 3D Secure 2.0.
We apologize for the inconvenience, but please contact your credit card company with the following information.
(The contact information for each credit card company is listed on the back of your credit card.)
・Date and time when the payment error occurred
・Specific situation when the error occurred
・Product you wish to purchase and product price

In the unlikely event that the above does not resolve your issue, please contact us regarding the details below.
・Date and time when the payment error occurred
・Specific situation when the error occurred
・Product number and price you wish to purchase
・Error message content