FAQ

About membership information (Registration information change)

Are there any documents to prepare when registering as a member?

Not in particular. Please register the information of the person you are using.

Is it possible to change the registered personal information?

After logging in, you can edit from My Page.

How to deal with you when you forget your password?

Click here if you forget the password on the login screen, go to the password reset screen and complete the procedure.
Please proceed to the "Password Reset" page.

Please tell me how to unsubscribe.

Please let us know that you would like to unsubscribe from your inquiry.

How do you manage your personal information?

We are a privacy mark acquired company and strictly manage the privacy mark system.
Click here for detailspagePlease check.

Is it not available without registering?

Basically, membership registration is required.
If you register as a member, we will provide members -only functions and information, such as stock information such as your favorite brands and guidance of great sale, so please use membership registration.

Inquiries about products (before or after purchase)

Is the display price included tax included?

All are displayed with tax.

Is the color the same color as the listed image?

Although we are taking care not to impair the color of the product itself, the color may differ from the product that actually arrives at hand depending on the device and the characteristics of the monitor to be viewed. Please understand in advance.

Is it new?

Except for some consumables and replacement parts, all products are reused.
Some products are in a very good condition that can be judged to be unused, so please check the rank items described in the product information.

Is it real?

Experienced staff is conducting inspections in each process until it is posted on this site through the product purchase, inspection, and after being posted on this site, so please purchase with confidence.
If it is judged that it is not a genuine product, please prepare a certificate and contact us from the .
Inquiry formHere

What is the quality and condition of the product?

Please check the product rank, image, and explanation described on the product page.

Do you have accessories?

All of the ones in the photo are included. There are no accessories that are not shown in the photo or not listed in the product description column.

Is the product that is "Soldout" sold out?

Sorry, it will be sold out.

Inquiries regarding service details

When is the online store holiday?

You can check from the relevant News list.

Is it possible to negotiate a discount?

We cannot accept products discounts and discounts.

Will it be a discount if I buy it all together?

Sorry, we do not provide services such as discounts by purchasing multiple products.

I was proceeding with the purchase procedure, but it was sold out, why?

All our products are one point.
Therefore, if the timing of order with other customers is duplicated, we will sell it to the customer whose order has been completed first.
For the product you put in the cart, please complete the order as soon as possible.

What is the security of credit cards?

In our shop, SSL is used on shopping carts, purchase procedures, My Pages, etc., and card numbers are encrypted and sent. Please be assured that our system does not store credit card information received.

How much is the shipping cost?

All items are free shipping.

Is it possible to specify a delivery company?

I'm sorry, but I can't specify it. All the products ordered by the customer will be delivered by Yamato Transport.

Is it possible to bundle (summary of orders)?

We do not accept bundles after ordering (summary of order).
Please put all the desired items in the cart in the cart before ordering.

How to check the shipping status?

You can check from [Purchase History] on My Page.

The product does not arrive.

We will check the delivery status immediately, so please contact our shop.

Can you respond to accidents during delivery?

Due to the fact that all of them are one point, if you cannot deliver the products you ordered due to an accident during the product delivery, we will be canceled (refund).
* If there are other similar products, we will guide you.

Inquiries about your order

Can I order by phone?

I'm sorry, but we can't order by phone. Please register as a member and order from the online store.

Is it possible to give a gift wrapping?

All of our goods are reused, so we can't respond.

When will the product arrive in the shortest time if you order?

Products purchased at the online store will be shipped from Tokyo. Please contact our shop for details, as the address, stock location, payment status, ordering timing of ordering, etc. are different. If you wish to ship the shortest, please order without specifying the desired delivery date and time.

* Delivery work has been stopped due to online store holidays for weekends and holidays. It will be shipped sequentially after the next business day.

A payment error occurred when ordering by credit card payment

If a payment error occurs, despite the incorrect input of credit card information, it is considered that the credit card company has not been able to settle for the following reasons.
We are very sorry, but please check the following contents.

・ Because it has exceeded the available credit card.
・ Because the credit card company's unique security measures have been added
・ Because your credit card does not support 3D security 2.0
・ Because the credit card company has determined that it is not available (including 3D security, including malfunction in 3D secure password)
・ Because the browser has been closed before the order completion screen is displayed.

* "3D Secure 2.0" is a service that prevents unauthorized use by third parties by inputting the "personal authentication password" set by the customer himself.
To use "3D Secure 2.0", you will need a "personal authentication password" registered at a credit card company in advance.
* "Password for authentication" is different from the password and credit card PIN.

We will not be able to understand the credit card company's own security measures and the password of "3D Secure 2.0" and how to use it.
We apologize for the inconvenience, but please contact your credit card company including the following contents.
(Inquiries from each credit card company are listed on the back of your credit card.)
・ Date and time when a payment error occurred
・ Specific situation in the event of an error
・ Products and products that you want to purchase

In the unlikely event that it is not solved by the above contents, please contact our shop for the following contents.
・ Date and time when a payment error occurred
・ Specific situation in the event of an error
・ Product number / price that you want to purchase
・ Contents of error messages