Customer Service

Customer Service

Paca Payment Delivery Return / exchange inquiry

Return / exchange

Regarding the products purchased on this site, it is not possible to return the goods in principle. However, we accept returns for returned goods due to unkind. Please refer to the following for return details due to our uniqueness. In addition, the product purchased at the store will not be returned in principle.

We accept returns not only for returned goods, but also for customer's convenience. Please refer to the following because the contents will be different between returned goods and returned goods at the customer's convenience. In addition, the product purchased at the store will not be returned in principle.

Returns and exchanges when we are in trouble

Returned when we are not good at "products that have been different from the purchased products", "The product has been damaged or dirty during shipping and delivery," "the product is suspected of a copy product." In case of exchange

Do not remove the inspection tag attached to the product. Please note that if you remove it, you may not be able to respond to returns or refunds. Please contact us for return only within 2 days from the date of arrival. After contacting us, please send the product to us according to the procedure we provided by e -mail. Please be assured that we will bear the shipping fee (cash on delivery) at the time of the return. As soon as the arrival of the product to our company is confirmed, we will respond to full refund or exchange. In the case of replacement, the shipping fee and commission when shipping again will be charged at our expense. In addition, we may not be able to respond to the exchange due to our stock, but we are sorry, but please note that we will respond in full refund.

* If the customer is determined to be suspected of a copy product, and if a refund is requested, the company will be re -assessed after the arrival of the product to us, and only if it is recognized as a copy product again, we will respond to refunds. Please note that we will do it.

Products that cannot be returned or refunded

Please note that we will not respond to any returns in the following cases according to our provisions. If there is a trace of using the product after the product arrives. If the LALùe tag attached to the product is removed from the product (the same is true when the tag is removed, it is not intentional) Cleaning, washing, etc., etc. If it has changed, if the accessories such as the storage bag or tag are lost or damaged, if you contact us after 2 days after the arrival date of the product, if there is no prior notice purchased at the store. In principle, it is not possible to return or exchange for sale products.

If it does not apply to the above conditions, please contact us for returned goods.

In order to be returned, it is the same state listed on the product page, the original LALùE tag is attached, and it must be shipped from the address in Japan. LALùE does not accept returns at stores, regardless of whether they were purchased online or at stores for inspection and processing for inspection and processing.

Lalùe cannot accept returns from overseas. Please note that if the international package is returned to LALùE, all fees that have occurred will be borne by the customer.

We have strictly inspected and ship the products, but if the products shipped are "different products", "Different in quantity", "defective products (initial defects)", etc., within 2 days after the product arrives. Please contact us to "store". Due to the nature of the product, we cannot accept returns in the following cases. ・ If the product is over 3 days after the product arrives ・ If it is used ・ If the size is fixed ・ If the accessories attached at the time of purchase are missing (loss, etc.) ・ Damage ・ Damage at your hand. In the case of occurring, etc., in other cases depending on the convenience of the customer (different color / size image, etc.)

Return / exchange

Regarding the products purchased on this site, it is not possible to return the goods in principle. However, we accept returns for returned goods due to unkind. Please refer to the following for return details due to our uniqueness. In addition, the product purchased at the store will not be returned in principle.

We accept returns not only for returned goods, but also for customer's convenience. Please refer to the following because the contents will be different between returned goods and returned goods at the customer's convenience. In addition, the product purchased at the store will not be returned in principle.

Returns and exchanges when we are in trouble

Returned when we are not good at "products that have been different from the purchased products", "The product has been damaged or dirty during shipping and delivery," "the product is suspected of a copy product." In case of exchange

Do not remove the inspection tag attached to the product. Please note that if you remove it, you may not be able to respond to returns or refunds. Please contact us for return only within 2 days from the date of arrival. After contacting us, please send the product to us according to the procedure we provided by e -mail. Please be assured that we will bear the shipping fee (cash on delivery) at the time of the return. As soon as the arrival of the product to our company is confirmed, we will respond to full refund or exchange. In the case of replacement, the shipping fee and commission when shipping again will be charged at our expense. In addition, we may not be able to respond to the exchange due to our stock, but we are sorry, but please note that we will respond in full refund.

* If the customer is determined to be suspected of a copy product, and if a refund is requested, the company will be re -assessed after the arrival of the product to us, and only if it is recognized as a copy product again, we will respond to refunds. Please note that we will do it.

Products that cannot be returned or refunded

Please note that we will not respond to any returns in the following cases according to our provisions. If there is a trace of using the product after the product arrives. If the LALùe tag attached to the product is removed from the product (the same is true when the tag is removed, it is not intentional) Cleaning, washing, etc., etc. If it has changed, if the accessories such as the storage bag or tag are lost or damaged, if you contact us after 2 days after the arrival date of the product, if there is no prior notice purchased at the store. In principle, it is not possible to return or exchange for sale products.

If it does not apply to the above conditions, please contact us for returned goods.

In order to be returned, it is the same state listed on the product page, the original LALùE tag is attached, and it must be shipped from the address in Japan. LALùE does not accept returns at stores, regardless of whether they were purchased online or at stores for inspection and processing for inspection and processing.

Lalùe cannot accept returns from overseas. Please note that if the international package is returned to LALùE, all fees that have occurred will be borne by the customer.

We have strictly inspected and ship the products, but if the products shipped are "different products", "Different in quantity", "defective products (initial defects)", etc., within 2 days after the product arrives. Please contact us to "store". Due to the nature of the product, we cannot accept returns in the following cases. ・ If the product is over 3 days after the product arrives ・ If it is used ・ If the size is fixed ・ If the accessories attached at the time of purchase are missing (loss, etc.) ・ Damage ・ Damage at your hand. In the case of occurring, etc., in other cases depending on the convenience of the customer (different color / size image, etc.)