Customer Service

customer service

Paca Payment Delivery Return / exchange inquiry

Payment

About payment

LALÙE is a Hermes specialty store on Namiki Street in Ginza.
We offer secure payment services so that our customers can enjoy shopping with peace of mind.

Payment method

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Diners Club
  • UnionPay
  • AliPay
  • PayPal
  • WeChat Pay

We also accept cash payments when you visit our store.

If payment is not completed

If your credit card payment is not completed successfully, your order will beReserve for 30 minutesI will do it.
Please try the procedure again during this time, or contact your card issuer directly.

payment security

At LALÙE, we accept credit card payments so that our customers can use online shopping with peace of mind.3D Secure (Personal Authentication Service)We are introducing.

  • If using a 3D Secure compatible card: Since authentication is performed by the cardholder himself/herself, the card can be used more safely from the perspective of preventing unauthorized use.
  • If you are using a card that does not support 3D Secure: You may be able to use the service based on your identity verification and standards set by each credit card company.

Please contact each credit card issuer for details on setting methods and terms of use.

About currency

This website supports the following currency display.

  • Japanese Yen (JPY)
  • US dollar (USD)
  • Hong Kong dollar (HKD)

Please note that the actual bill isJapanese Yen (JPY)It will be held at
The foreign currency displayed is a guideline only, and the final billing amount will vary depending on the exchange rate applied by your credit card company or payment company.

About delivery

Domestic delivery

Delivery within Japan is by Yamato Transport.Free shippingWe will deliver it to you.

Overseas delivery

International shipments are handled by DHL.
Shipping charges will be charged as follows, depending on the purchase amount.

  • Less than 300,000 yen: 20,000 yen
  • 300,000 yen or more: 30,000 yen

If you wish to have insurance upon delivery, this can be done for an additional fee.
If you would like to request one, please contact customer service.

About customs duties, import taxes, and customs fees

The product prices listed on this site include consumption tax for Japan.

For overseas shipments, customs duties, import taxes, customs fees, etc. may be incurred, but these areAll costs are borne by the customerIt becomes. The amount and conditions vary depending on the country or region of delivery, so please contact your local customs office for details.

Payment

About payment

LALÙE is a Hermes specialty store on Namiki Street in Ginza.
We offer secure payment services so that our customers can enjoy shopping with peace of mind.

Payment method

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Diners Club
  • UnionPay
  • AliPay
  • PayPal
  • WeChat Pay

We also accept cash payments when you visit our store.

If payment is not completed

If your credit card payment is not completed successfully, your order will beReserve for 30 minutesI will do it.
Please try the procedure again during this time, or contact your card issuer directly.

payment security

At LALÙE, we accept credit card payments so that our customers can use online shopping with peace of mind.3D Secure (Personal Authentication Service)We are introducing.

  • If using a 3D Secure compatible card: Since authentication is performed by the cardholder himself/herself, the card can be used more safely from the perspective of preventing unauthorized use.
  • If you are using a card that does not support 3D Secure: You may be able to use the service based on your identity verification and standards set by each credit card company.

Please contact each credit card issuer for details on setting methods and terms of use.

About currency

This website supports the following currency display.

  • Japanese Yen (JPY)
  • US dollar (USD)
  • Hong Kong dollar (HKD)

Please note that the actual bill isJapanese Yen (JPY)It will be held at
The foreign currency displayed is a guideline only, and the final billing amount will vary depending on the exchange rate applied by your credit card company or payment company.

About delivery

Domestic delivery

Delivery within Japan is by Yamato Transport.Free shippingWe will deliver it to you.

Overseas delivery

International shipments are handled by DHL.
Shipping charges will be charged as follows, depending on the purchase amount.

  • Less than 300,000 yen: 20,000 yen
  • 300,000 yen or more: 30,000 yen

If you wish to have insurance upon delivery, this can be done for an additional fee.
If you would like to request one, please contact customer service.

About customs duties, import taxes, and customs fees

The product prices listed on this site include consumption tax for Japan.

For overseas shipments, customs duties, import taxes, customs fees, etc. may be incurred, but these areAll costs are borne by the customerIt becomes. The amount and conditions vary depending on the country or region of delivery, so please contact your local customs office for details.