Customer Service

カスタマーサービス

Paca Payment Delivery Return / exchange inquiry

Payment

LALùE is a Ginza Hermes specialty store. We will partner with financial services to provide safe and secure purchase services.

Payment method

VISA, MasterCard, AMEX, JCB, UnionPay, Alipay, PayPal, WeChat Pay and Diners Club are available. If payment fails, we will hold an order for 30 minutes. You can also use bank transfer. When paying by bank transfer, we will hold the order you ordered, so please be sure to contact the person in charge in advance.   The bank transfer fee will be borne by the customer. COD is available by Sagawa Express only for products with less than 300,000 yen. Please pay the price to the delivery staff when receiving the delivered product. Only cash. Fees will be borne by the customer. Please refer to the following for commissions. Total product price Cash on delivery fee ~ 10,000 yen 330 yen 10,001-30,000 yen 440 yen 30,001-100,000 yen 660 yen 100,011-300,000 yen 1100 yen When you come to the store, you can pay in cash.

Payment deadline

If you cannot confirm payment within one day from the order date, we will cancel your order. If you cannot settle with a credit card, please contact the card issuer directly. Customers who pay by bank transfer should upload the transfer certificate on My Page within one day.

Settlement security

Lalue uses 3D security for credit card payments so that you can shop more safely on the Internet (personal authentication system). By using a credit card with a 3D secure password, you can use it safely and safely without being used. Credit card payments that are not 3D compatible are supported (based on identity verification, each credit card rule and standard setting). Please contact each credit card issuer for how to set the personal authentication service.

About currency

On this website, you can select the currency paid for Japanese yen (JPY), US dollar (USD), Chinese yuan (RMB), Hong Kong dollar (HKD). At the time of checkout, the order will be charged in Japanese yen by converting the foreign currency rate of each payment destination.

About shipping fee

Free delivery nationwide by Sagawa Express. Orders from overseas will be shipped by DHL. The purchase of less than 300,000 yen will be 5,000 yen for shipping. Customers who have been registered for more than 300,000 yen and have been registered as LALùE can use the privilege service with free international shipping fee. If you would like insurance at the time of delivery, you can set it at an additional charge if you contact the custom service.

About customs clearance, import tariffs, and consumption tax

All products of this site are prices including consumption tax. Please note that customs duties and other import taxes and customs fees for international delivery will be borne by the customer. For more information, please contact the customs of the recipient of the country.

Payment

LALùE is a Ginza Hermes specialty store. We will partner with financial services to provide safe and secure purchase services.

Payment method

VISA, MasterCard, AMEX, JCB, UnionPay, Alipay, PayPal, WeChat Pay and Diners Club are available. If payment fails, we will hold an order for 30 minutes. You can also use bank transfer. When paying by bank transfer, we will hold the order you ordered, so please be sure to contact the person in charge in advance.   The bank transfer fee will be borne by the customer. COD is available by Sagawa Express only for products with less than 300,000 yen. Please pay the price to the delivery staff when receiving the delivered product. Only cash. Fees will be borne by the customer. Please refer to the following for commissions. Total product price Cash on delivery fee ~ 10,000 yen 330 yen 10,001-30,000 yen 440 yen 30,001-100,000 yen 660 yen 100,011-300,000 yen 1100 yen When you come to the store, you can pay in cash.

Payment deadline

If you cannot confirm payment within one day from the order date, we will cancel your order. If you cannot settle with a credit card, please contact the card issuer directly. Customers who pay by bank transfer should upload the transfer certificate on My Page within one day.

Settlement security

Lalue uses 3D security for credit card payments so that you can shop more safely on the Internet (personal authentication system). By using a credit card with a 3D secure password, you can use it safely and safely without being used. Credit card payments that are not 3D compatible are supported (based on identity verification, each credit card rule and standard setting). Please contact each credit card issuer for how to set the personal authentication service.

About currency

On this website, you can select the currency paid for Japanese yen (JPY), US dollar (USD), Chinese yuan (RMB), Hong Kong dollar (HKD). At the time of checkout, the order will be charged in Japanese yen by converting the foreign currency rate of each payment destination.

About shipping fee

Free delivery nationwide by Sagawa Express. Orders from overseas will be shipped by DHL. The purchase of less than 300,000 yen will be 5,000 yen for shipping. Customers who have been registered for more than 300,000 yen and have been registered as LALùE can use the privilege service with free international shipping fee. If you would like insurance at the time of delivery, you can set it at an additional charge if you contact the custom service.

About customs clearance, import tariffs, and consumption tax

All products of this site are prices including consumption tax. Please note that customs duties and other import taxes and customs fees for international delivery will be borne by the customer. For more information, please contact the customs of the recipient of the country.