Q. Are there any documents required when registering as a member?
A. Nothing in particular. Please register the information of the person who will be using the service.
Q. Can I change my registered personal information?
A. You can change it from My Page after logging in.
Q. What if I forget my password?
A. Please click here if you have forgotten your password on the login screen and proceed to the procedure to reset your password.
Q. Please tell me how to cancel my membership.
A. Please use the inquiry form to let us know that you wish to cancel your membership.
Q. How do you manage personal information?
A. For more information, please check this page.
Q. Can I use it without registering as a member?
A. Membership registration is required to place an order. After registering as a member, you can check the status of your order from My Page.
Inquiries regarding products
Q. Does the displayed price include tax?
A. All prices are displayed including tax.
Q. Is the color the same as the posted image?
A. We take great care in taking photos so as not to impair the color of the product, but the color may differ from the actual product depending on the lighting, viewing device, and monitor environment. Thank you for your understanding.
Q.Is it new?
A. All items except for some consumables and replacement parts.Reused productThat's it. Some items are in such good condition that they can be considered unused, so please check the rank listed in the product information.
Q. Is it real?
A. Our experienced staff checks each step of the process, from product purchasing to inspection and publication. Please purchase with confidence. If you determine that the product is not genuine, please have the certificate available and contact us using the inquiry form.
Q. How can I check the quality and condition of the product?
A. Please check the "product rank", "image", and "description" listed on the product page.
Q. Are any accessories included?
A. Everything shown in the photo is included. Items not shown in the photo or accessories not listed in the product description are not included.
Q. Are the items marked "SOLD OUT" sold out?
A. We are sorry, but this item is sold out.
Inquiries regarding services
Q. Can I negotiate a discount?
A. We do not offer discounts or discounts on products.
Q. Will I get a discount if I purchase in bulk?
A. We are sorry, but we do not offer discounts or other services for purchasing multiple items.
Q. Why was the item sold out even though I was proceeding with the purchase process?
A. All our products areone-of-a-kind itemThat's it. Therefore, if your order coincides with that of another customer, the sale will be made to the customer who completed the order first. For the items you have added to your cart, please complete the order process as soon as possible.
Q. How is my credit card secured?
A. Our store uses SSL technology in the shopping cart, purchase procedure screen, My Page, etc. Information such as card numbers is sent encrypted, so please use it with confidence. Additionally, our system does not store your credit card information.
Inquiries regarding delivery
Q. Can I specify a delivery company?
A. We are sorry, but we cannot specify a delivery company. Ordered products will be delivered within Japan by Yamato Transport, and overseas by DHL or EMS.
Q. Can I combine orders?
A. We do not accept items that can be combined after an order has been placed. If you would like to combine shipping, please add all eligible items to your cart before placing your order.
Q. Where can I check the shipping status?
A. You can check from "Purchase History" on My Page.
Q. What if I don't receive the product?
A. We will promptly check the delivery status. We apologize for the inconvenience, but please contact our store.
Q. Can you take care of any accidents during delivery?
A. All items are one-of-a-kind, so if we are unable to deliver your ordered item due to an accident during shipping, we apologize for the inconvenience, but your order will be canceled (refunded). If there are other similar products, we will inform you separately.
Inquiries regarding orders
Q. Can I order by phone?
A. We are sorry, but we do not accept orders over the phone. Please register as a member and place your order from the online store.
Q. Can you do gift wrapping?
A. All of our products are reused items, so we cannot accept requests for refunds.
Q. If I place an order, when will I receive the product at the earliest?
A. Products purchased from the online store are shipped from Tokyo. Please contact our store for more information as it varies depending on the delivery address, inventory location, payment status, timing of order, etc. If you would like the item to be shipped as soon as possible, please place your order without specifying the desired delivery date and time.
*Shipping operations are suspended on Saturdays, Sundays, holidays, and other days when the online store is closed. Shipping will be handled sequentially from the next business day onwards.
Inquiries regarding credit card payments
Q. A payment error occurred when I placed an order using credit card payment.
A. Even if your credit card information is correct, the credit card company may determine that payment is not possible for the following reasons. We apologize for the inconvenience, but please check the following information.
Because the amount exceeds the available credit card amount.
Due to restrictions imposed by the credit card company's own security measures.
The credit card you are using is not compatible with 3D Secure 2.0.
The credit card company has determined that the card cannot be used (including 3D Secure not set and incorrect 3D Secure password input)
The browser was closed before the order completion screen was displayed.
*3D Secure 2.0 is a service that prevents unauthorized use by third parties by requiring customers to enter their own personal authentication password. To use the service, you will need the "identity authentication password" that you have registered with your credit card company in advance.
*This password is different from the password registered with our store or your credit card pin number.
We are unable to confirm inquiries regarding credit card companies' unique security measures, 3D Secure 2.0 passwords, and usage methods. We apologize for the inconvenience, but please check the information below and contact your credit card company directly. (Contact information for each credit card company is listed on the back of your credit card.)
[Contents required when contacting the credit card company]
Date and time when the payment error occurred
Specific situation when the error occurs
The product you wish to purchase and the product amount
In the unlikely event that your issue is not resolved even after checking the above, please contact our store with the following information.
